in development · interactive demo

Triage support tickets in seconds, not hours.

A Claude / Codex agent that reads a support ticket, classifies severity, suggests the likely fix, and drafts a reply in your team's voice. Built from my own day-in-the-life pain in the support queue.

Try the demo ↓ Get in touch ↗
01

Live demo

support-triage.app · paste a ticket and click Triage
Inbound ticket
Agent output
Click "Triage ticket" to run the agent on the example ticket.
02

How it works

i.
Classify severity
A few-shot prompt with team-specific severity rubric. Reads the ticket, extracts impact (users affected, business criticality, blocking?), and assigns P1/P2/P3.
ii.
Match the likely fix
RAG over your past resolved tickets and KB. Pulls the closest historical match and the resolution notes — the agent is not guessing, it's citing.
iii.
Draft the reply
Generates a customer-ready response in your team's tone. Acknowledges urgency, sets expectation, includes the actual fix steps. Engineer reviews, sends in seconds.
03

Built with

Claude Sonnet OpenAI Codex Anthropic SDK Prompt Engineering RAG · Vector Search Eval Suite React FastAPI